CEOSH Level 4 Award in Customer Service Skills Within Healthcare
CEOSH Level 4 Award in Customer Service Skills Within Healthcare focuses on developing essential communication and interpersonal skills tailored for healthcare professionals.
This Level 4 qualification provides a structured introduction to the principles and practices of customer service skills within healthcare.
Through a focused curriculum, participants are introduced to the key terminology, procedures, and responsibilities associated with healthcare. The qualification balances theoretical instruction with practical scenarios to reinforce understanding.
Suitable for professionals across a range of sectors, this qualification is particularly relevant for those working in or transitioning into roles where competence in customer service skills within healthcare is expected.
Upon completion, learners will hold a recognised qualification that demonstrates their foundational competence and readiness to progress to further study or take on additional professional responsibilities.
Course Details
Health Care Management
Level 4
Level 4 Award in Customer Service Skills Within Healthcare is a 5-day 15-hour training program. This Training program has mandatory assessment which will be conducted through Approved Training Centres.
Level 4 Award in Customer Service Skills Within Healthcare includes quizzes consisting of 100 multiple-choice questions (MCQs). These assessments evaluate participants’ comprehension of course material and ability to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%.
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